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Sunday, June 19
Monday, June 20
Tuesday, June 21
Wednesday, June 22

Sunday June 19, 2022
8:00am – 9:30am Registration Desk Open for Pre-Conference Workshop Participants
12:00 – 1:30pm Registration Desk Open for Pre-Conference Workshop Participants
4:00pm – 6:30pm Registration Desk Open for All Conference Registrants
5:00pm – 6:30pm WELCOME RECEPTION
Reconnect with your ARUCC colleagues at this informal reception to kick off the 2022 Conference. Drop by the Registration Desk for your attendee badge and registration materials before the reception.
9:00am – 4:00pm Pre-Conference Workshop 1 – Creating an Effective Architecture for Change
Presenters: Melissa Padfield, Vice-Provost and University Registrar, University of Alberta; Norma Rodenburg, Deputy Registrar, University of Alberta

Registrarial practice has never been more important nor more challenged than it is today. The realities facing Canadian postsecondary institutions make it essential that Registrars’ Offices offer effective leadership in the face of unprecedented change. Grounded in current theories and research in change management and organizational development, this pre-conference workshop will provide an interactive opportunity for tangible skill building. Participants will explore the various dimensions of what we are calling “an effective architecture for change” and begin to craft what this architecture could look like within their own organizations.

Specific dimensions will include how to build capacity among diverse staff teams, develop and utilize strategic approaches to process improvement and change, and how to effectively progress registrarial leadership to support and influence institutional responses to key challenges in higher education. We will employ a variety of conceptual and evaluative lenses that will help participants to better understand their key challenges, and craft responses that work within their units and with campus stakeholders. This workshop is designed for both seasoned leaders and newcomers who hold leadership roles within their organizations.

Melissa Padfield Norma Rodenburg

9:00am – 12:00pm Pre-Conference Workshop 2 – SEM 101: Building a SEM Plan
Presenter: Clayton Smith, Ed. D, Associate Professor, Faculty of Education, University of Windsor

New to SEM? Need to revitalize your institution's SEM efforts? This is a half-day, pre-conference workshop that outlines strategic enrolment management (SEM) as an educational and management framework for supporting enrolment and student success at higher educational institutions of all types. Through informational presentations as well as interactive exercises, you will leave this workshop with a SEM planning blueprint that you can build on when you return to campus.

Clayton Smith

1:00pm-4:00pm Pre-Conference Workshop 3 – International Strategic Enrolment Management (ISEM)
Presenters: Joe Stokes, University Registrar, Adjunct Professor – Faculty of Education, Ontario Tech University; Alain Malette, Interim Associate Vice-President – International, University of Ottawa

In this increasingly interconnected and globalized world, higher education has become an area of growing geopolitical and strategic importance to countries and their higher education institutions (HEIs). More than 5 million international or foreign students were enrolled in OECD and non-OECD countries in 2016, with an estimated global economic impact surpassing US$300 billion. Competition for these students has intensified in recent years. More traditional destinations (such as the MESDs including UK, Australia, US, Canada, NZ) are competing amongst themselves, and are now facing growing competition from non-traditional destinations (e.g., China, Malaysia, Turkey, Russia, etc.) who also now wish to position themselves as educational hubs. Canadian universities have increased their international enrolment efforts in recent years, while benefiting in parallel from a more favorable geopolitical context. The most recent enrolment numbers from CBIE confirmed the significant allure of Canada, as the number of international students reached 572,415 in 2018. The competition, however, is now responding. Canadian HEIs must now rethink their positioning and enrolment strategies or risk losing their competitive edge. This half-day workshop will seek to enable participants to:

• Have a better understanding of the various determinants of international student mobility;
• Gain insights into how determinants can be applied to specific source regions and/or countries using concrete examples; and
• Start thinking about how they should adapt their respective international enrolment efforts to various markets.

Joe Stokes Alain Malette

Monday June 20, 2022
7:45am – 8:30am Breakfast Buffet
8:45am – 9:00am

Welcome and Opening Remarks
Julie Green, ARUCC President

Julie Green

9:00am – 10:00am Plenary I: The Power of Healthy Tension
Tim Arnold, Leadership Expert, Trainer, Speaker, Author, and President, Leaders for Leaders

As leaders, we often treat every challenge as a problem to be solved, with a right or wrong answer.

• Planning or Action?
• Structure or Flexibility?
• Change or Stability?

But this “either/or” thinking is a dangerous trap! To be a better leader — both at work and at home — we need to realize that many of life’s challenges are tensions to be managed. The Power of Healthy Tension provides a simple framework that allows leaders to tap into the power of “both/and” thinking. By doing this, we gain a massive competitive advantage, and move from surviving to thriving.

Tim Arnold has spent over two decades helping leaders manage complexity, increase resilience, and deliver results, with clients that include The United Nations and Fortune 500 Companies. After running both a for-profit business and a homeless shelter, he leverages his real-world experience to help organizations pursue both profit and purpose. Tim’s work focuses on helping leaders unleash the superpower of Both/And thinking in an Either/Or world.

Tim Arnold

The opening breakfast and plenary are generously sponsored by


A1 – Increasing the Value and Influence of the Role of the Registrar: Lessons from Across the Sector and on Campuses
Joe Stokes, University Registrar, Adjunct Professor – Faculty of Education, Ontario Tech University; Ray Darling, University Registrar, University of Guelph

The Ontario university registrars recently reviewed the provincial registrarial governance structure, and their alignment with various stakeholder groups in Ontario, including but not limited to, the Ontario University Registrars’ Association (OURA), Council of Ontario Universities, and the Ontario University Council on Admissions. The goal of the review was to coordinate fragmented registrarial committees and groups to better support universities, the Council of Ontario Universities, and government. At the same time, individual registrars’ offices across Ontario have been reviewing their own structure within the institution with the same goal of increasing their value and influence on campus. This presentation will focus on the outcomes and the road ahead for OURA and on the evolution of select Registrars’ Offices across Canada.

Joe Stokes Kay Darling

A2 – Speed Networking
Facilitator: Janeen Hoover, Director, Registrarial Services, Conestoga College

Let’s Network! Join this session to learn some useful networking strategies while meeting registrarial colleagues from across Canada. Exchange ideas and information in a fun and interactive session that provides practical skills you can use immediately, and in your future career path in the Registrar’s Office.

Janeen Hoover

A3 – We Cut Delinquent Tuition Payments by Half, and You Can Too
Phil Ollenberg, Assistant Registrar, Bow Valley College

Over twelve months, Bow Valley College reduced delinquent tuition payments by 55% through sweeping and collaborative changes to payment communications and methods.

Bow Valley College is a two-year community college, serving 17,500 students in Calgary, Alberta, with six satellite campuses in the metro Calgary area. In fall of 2019, under a new leader, the student accounts department undertook a thorough review of the communications sent to students explaining how and when to pay their tuition accounts. Using a collaborative approach, subject matter experts from financial aid, international education, the registrar’s office, and marketing broke down tuition payment communications and methods, focusing on clear, actionable, and timely instructions to students. The result was a 55% year-over-year reduction in delinquent tuition accounts, with similar results in subsequent terms. The business benefits included: improved student retention and enrolment, increased revenue, reduced labour costs, and reduced student disciplinary action.

In this session, we will discuss the approaches the cross-campus team took, the communication methods employed, and language used. We’ll also look at before-and-after samples of the student communications, and how you may replicate these approaches and results at your own college or university, with plenty of time for discussion.

Phil Ollenberg

A4 – Effective and Efficient Management of Timetables and Spaces in the 21st Century
Jolaine Frigault, Team Leader, Registrar’s Office, Université de Montréal

At Université de Montréal, schedule planning is managed manually in each one of our 13 faculties and the space assignation is done weeks after. For year, these processes had never been evaluated or challenged. To solve space management problems and to create student-focused schedules earlier each semester for our 45k students, the institution undertook a project to standardize and streamline the processes and to implement new IT tools. This session aims to present the various stages of the project, the leadership needed, the issues and pitfalls encountered, and the change management plan put in place.

Jolaine Frigault

A5 – Seeing the World Outside the Funnel
Kate Tippin, Director of Marketing & Communications, Wilfrid Laurier University; Kirk Kelly, Partner, Cri, Inc

Recruiters and marketers need accurate tools to support evidence-based decision-making. Traditional studies study prospects inside the funnel to identify ways to improve existing processes.

This presentation showcases a new research tool that looks outside the funnel: from a prospect’s decision to pursue postsecondary studies to choosing one school from many possibilities.

Kate Tippin

A6 – The Power of Healthy Tension Workshop
Tim Arnold, President, Leaders for Leaders

Join keynote speaker Tim Arnold to continue the conversation on Healthy Tension in this follow-on workshop that brings the keynote to life through lively and practical discussions and activities.

Tim Arnold

11:55am – 12:55 pm LUNCH
Enjoy a buffet lunch and an opportunity to connect with your ARUCC colleagues. This lunch also provides an opportunity to join the conversation at one of the Communities of Practice discussion tables.

The Exhibits are open all day Monday and Tuesday. Please take time to visit the vendor displays throughout each day.

Today’s lunch is generously sponsored by


B1 – Shift Happens: Coaching in Support of Individual & Organizational Change Management
Paola Baca, Associate Director, Undergraduate Admissions, University of British Columbia; Darran Fernandez, University Registrar, York University

This session was initially proposed in the fall of 2019; it now seems like an understatement to say: “change is constant.” In this session, we will explore coaching as a skillset for leaders to support individual and organizational change management in their institutions. This session will provide an overview of the coaching skills that support change management with examples of how they have been used to enhance organizational culture and support organizational resiliency. Both presenters have led teams through organizational, business process, technological change initiatives, and – like you – a global pandemic, remote work/return to campus/hybrid work, heightened anxiety, and heightened awareness of existing structural racism. They will draw from these higher education scenarios. Participants will reflect on past change management initiatives and discuss how a coach approach can support your teams with future change initiatives at your institutions.

Paola Baca Darran Fernandez

B2 – Keep Calm and Use PESC GEO Code and CDL!
Doug Holmes, Manager, eTranscripts, Ontario Universities’ Application Centre; Joe Minichini, Business Analyst, Registrarial Policy – Enrolment Services, University of Toronto

Student mobility, learner-centric and credentials are all hot topics. To facilitate scalable, sustainable exchange of any of these on behalf of our learners, we need a strong foundation built on data. One important part of that foundation is how we identify institutions all around the world who are involved in the ecosystem. Learn from the Canadian PESC User Group about what the free and open PESC GEO Code standard can, and already is, doing to help! As well, the free and open Common Digital Layout (CDL) tool enables receiving institutions to easily generate a human-readable layer on top of PESC XML data resulting in something admissions and transfer staff are comfortable reading.

Doug Holmes Joe Minichini

B3 – The Academic Transformation Project: Building the Bridge As We Walk On It
Aileen Najduch, Executive Director, Student Services and Global Partnerships, Red River College Polytech; Mandy Robinson, Director of Enrolment Services & Registrar, Red River College

To meet the emerging needs of learners, in 2019 Red River College embarked on an ambitious journey to revamp the way its academic programs are offered, including but not limited to moving from a program/cohort-based registration model to a course-based model. The project included multiple departments. From the Registrar’s Office perspective, the project meant putting into place clear parameters and frameworks. Join us to learn how the project was approached from the change management perspective, what lessons we learned, and how we are moving forward.

Aileen Najduch Mandy Robinson

B4 – Now You See Them…Now You Still See Them
Matthew Stiegemeyer, Director, Student Recruitment, Concordia University; Laura Mitchell, Director Student Success Centre, Concordia University; Kirk Kelly, Partner, CRi, Inc.

Retaining students beyond the first year has a positive impact on students and on an institution’s financial health and reputation. Concordia developed a predictive test to assign entering students to an attrition risk category before they arrive on campus. High-risk students received direct intervention from the Success Centre. Early identification with early intervention reduced attrition from 21% to 10% and 29% to 6% in the two highest risk groups. Concordia is transforming “now you see them, now you don’t” to “now you see them, now you still see them.” The benefits flow to every part of the university.

Matthew Stiegemeyer

B5 – Improving Student Privacy and Reducing Risk Using Banking Sector Practices
Phil Ollenberg, Assistant Registrar, Bow Valley College; Melanie Nott, Team Lead, Bow Valley College; James Cairns, Lead – I.T. Security, Bow Valley College

Contact centres (email, phone, chat) are a critical backbone to student service at many postsecondary institutions. This case study covers how Bow Valley College adopted banking and private sector practices to strengthen contact centre security and reduce privacy risk while improving and expediting student service.

Bow Valley College is a two-year community college serving 17,000 learners in Calgary and the surrounding metro area. The college operates a centralized contact centre supporting learners with admissions, enrolment, registration, tuition, transcripts, and general questions. Like many postsecondary institutions and other contact centres, family, friends, and others will sometimes contact the college impersonating a legitimate learner attempting to gain information or affect change on a record. Whether well-intentioned or malevolent, these efforts introduce liability and risk for the institution.

Over the course of several months, Bow Valley College reviewed privacy practices in Canada’s financial sector and other private industries and developed similar practices to verify learners’ identities through phone and online while neither being predictable (easy to memorize/cheat) nor burdensome to staff or caller. Business results included dramatic reductions in risk by virtually eliminating privacy incidents and errors in the contact centre. Service was expedited by locating learner files faster and with fewer validation questions (by leveraging technology) and elevated by not reducing learners to their “student number” or similar impersonal questions.

In this session, Bow Valley College will present our approach, research, and recommendations for validation practices, and leave time for discussion and group sharing of practices and challenges.

Phil Ollenberg Melanie Nott James Cairns

B6 – How Did We Get Here? Career Progression in the Registrar’s Office
Christopher Rooney, Manager, Operations & Client Services, Trent University; Tom Nault, Registrar and Executive Director, Student Enrolment, Simon Fraser University

Career progression in the Registrar’s Office can be challenging. Over the last few decades the role of the Registrar has become increasingly broad and complex. The unique nature of the role and the lack of registrar-specific educational programs can make it difficult for professionals to progress and for leadership to identify talented and promising individuals. In this roundtable session, two seasoned Registrarial leaders will share their paths to their current roles and call for interactive discussion on specific challenges and strategies to overcome them to advance a career in the Registrar’s Office.

christofer Rooney Tom Nault


C1 – Equity, Diversity, and Inclusion Efforts in Postsecondary Education: Equity Data and Access
Michèle Glémaud, Executive Director, Admission and Recruitment Office, University of Montréal; Ryan Hargraves, Executive Director, Student Recruitment and Admissions, University of Toronto; Gillian Nycum, Registrar and Executive Director, Enrolment Services, McGill University; Annie Yim, Deputy Registrar and HR Director, Enrolment Services, University of British Columbia

Equity, diversity, and inclusion initiatives on campuses rely on student, faculty, and staff demographic data to track progress toward representation and ensure inclusive and adequate services. The collection of more robust demographic data in Canadian post-secondary institutions is relatively new and best practices in the Canadian context are emerging. This panel discussion brings together representatives from Universities in Canada who have launched the collection and reporting of student demographic data, as well as those who are moving in that direction, to talk about the collection, use, storage, and reporting of this data, as well as accountability to the commitment for improvements that the collection of this data elicits.

Michele Glemaud Ryan Hargraves GillianNycum Annie Yim

C2 – You Can’t Do It All: Strategic Communication in the Student Recruitment Process
Alyson Murray, Associate Director, Recruitment, Dalhousie University; Ann MacDonald, Associate Director, Admissions, Dalhousie University

With a fragmented media landscape and rapidly changing communication preferences among students, it’s easy to stretch your office too thin when it comes to student outreach. For Dalhousie, this has meant taking a strategic look at our communication efforts to assess impact and determine what to keep, what to halt, what to change, and where to go next. Join us to learn how we’ve navigated this changing landscape, while evolving to better meet the needs of our students and our team.

C3 – Development of an Enrolment Risk Register at Memorial University
Jennifer Porter, Interim University Registrar, Memorial University

Memorial University recently developed an enrolment risk register to help frame enrolment risks for senior university leadership and the Board of Regents. This session will walk through the development of the enrolment risk register including how we identified the university’s rating drivers, risk controls and overall risk ratings. The presentation will highlight the risk register’s heat map (graphical representation of the register’s findings), discuss how the enrolment risk register relates to the strategic enrolment plan, and more importantly how it is being used by various decision-makers at the institution.

Jennifer Porter

C4 – Promoting Student Success: A Review of U of T Mississauga’s Collaborative Model for Students at Academic Risk
Michelle Kraus, Associate Registrar, Academic Standards, Financial Aid & Advising, University of Toronto Mississauga; Kerrie Martin, Program Strategist, Robert Gillespie Academic Skills Centre, University of Toronto Mississauga

The “Promoting Academic Skills for Success” (PASS) program started at U of T Mississauga in Winter 2015, targeting students at risk of/on probation and those on or returning from academic suspension. In addition to building resilience, the PASS program seeks to improve academic performance, student retention, and graduation rates. Working collaboratively with many UTM partners, this seven-week program focuses on exercises that rebuild motivation, model successful academic behaviors, and raise self-awareness through reflective writing.

Michelle Kraus Kerrie Martin

C5 – Classeurs à vendre : est-ce réaliste d’avoir un dossier étudiant à 100% électronique?
Jolaine Frigault, chef d'équipe, bureau du registraire, L’Université de Montréal

L’Université de Montréal, avec ses 45 000 étudiants et 13 facultés, vise la mise en place d’un dossier étudiant électronique unique sécurisé pour chaque étudiant, de la demande d’admission à la diplomation. Pendant cette session, les différentes étapes du projet, ainsi que les enjeux rencontrés seront présentés, selon les points de vue des différentes parties prenantes. Nous répondrons également à certaines questions tel que : comment démarrer un projet d’une telle envergure et quelle est la gouvernance mployees à sa réussite? Quels mployee sont survenus et ont dû être adressés étant une institution très décentralisée? Et mploy sont les impacts pour le personnel académique et administrative d’avoir un dossier 100% en ligne?

Jolaine Frigault

C6 – The Registrar’s Office: How the Adaptations to COVID have Changed the Role/Influence of the Registrar’s Office within Our Institutions
Hans Rouleau, Registrar, Bishop’s University; Kate Ross, Associate Vice President, Enrolment Services and Registrar, University of British Columbia; Angelique Saweczko, University Registrar, University of Toronto; Andrea McDaniel, Registrar, Brandon University, Darcy McCardle, Associate Registrar, University of Prince Edward Island

The attacks on the Twin Towers in 2001, the SARS outbreak in 2003, the global COVID-19 Pandemic in 2020, the talk of a possible Monkeypox outbreak – how have these events changed the role of the Registrar’s Office?

The world was taken by storm in 2020. We could never have imagined universities / colleges becoming large, empty, brick and mortar buildings. Words like PIVOT, HYBRID, ZOOM, TEAMS, and UNPRECEDENTED were introduced in the post-secondary vocabulary faster than bacteria growing in petri dishes!

A Pan Canadian panel will share and reflect on the complex work and logistical questions that hit campuses during the last 27 months, and how it will influence the Registrar’s Offices of the future.


D1 – The Registrar’s Office as a Storytelling Organization
Christopher Rooney, Manager, Operations & Client Services, Trent University

A growing collection of research continues to point to the ubiquity and prominence of stories and storytelling as a linchpin of organizations. More than most, the Registrar’s Office is an example of an organization that depends on stories and storytelling for successful operation. Explore theory and research on management, storytelling, and storytelling in organizations, and unravel some of the many ways that a Registrar’s Office relies on stories and storytelling for success. Featuring research and theory on management, storytelling, and storytelling in organizations from David Boje, Ian Mitroff, Ralph Kilmann, Ralph Hummel, Deborah Sole, and Daniel Wilson.

christofer Rooney

D2 – You Can Do It: Developing an Enrolment Plan Using Only Internal Resources
Tom Nault, Registrar and Executive Director, Student Enrolment, Simon Fraser University; Kathryn Verkerk, Associate Registrar, Student Recruitment & Admissions, Simon Fraser University

Institutions frequently use consultants in the develop of strategic enrolments plans. Simon Fraser University (SFU) and Memorial University (MUN) recently developed strategic enrolment plans in-house. In this session, we will explore the methodology and strategies used by both SFU and MUN in the development of their respective plans. The session will also examine some of the challenges and opportunities when developing an enrolment plan using only internal resources.

Tom Nault Katryn Verkerk

D3 – The Future is Now – Meeting the Needs of our Evolving Profession
Melanie Gottlieb, Executive Director, AACRAO

We find ourselves at a pivotal moment in higher education – social change and technological advancement, accelerated by the impact of the global pandemic, require our institutions and professions to change. Hear how AACRAO envisions the future state of the field and how we are actively engaged in preparing our members to meet the rapidly evolving needs and expectations of the learners we serve.

Melanie Gottlieb

D4 – Committing to Inclusive Excellence in Convocation Design: A Case Study from Dalhousie University
Christina Coakley, Manager, Operations and Special Projects, Dalhousie University Adam Robertson, Assistant Vice President, Enrolment Management and University Registrar, Dalhousie University

As Dalhousie enters its third century, the notion of inclusive excellence infuses the university’s mission, value statements, and institutional priorities – including Convocation. Learn about Dalhousie’s efforts to design Convocation ceremonies that acknowledge the institution’s history and traditions, but moreover emphasize and celebrate its contemporary diversity and values. We will share promising practices and lessons learned, with particular emphasis on a major, community-wide project to decommission and re-design Dalhousie’s ceremonial mace – a process through which a new and inspiring symbol of place and belonging was developed, and a new approach and ethos for Convocation was solidified.

Christina Coakley Adam Robertson

D5 – System Transformations: Reflections from Leaders
Darran Fernandez, University Registrar, York University; Jean-Francois Bourgault, Manager, SIS Planning & Support Office, Enrolment Services, Concordia University; Kate Ross, Associate Vice President Enrolment Services and Registrar, University of British Columbia; Krista Pearson, Registrar, Algonquin College; Beth Cann, Associate Registrar, Director of Academic Regulations and Services, Dalhousie University

As institutions build more student-centered organizations, Registrars’ offices remain at the core of service delivery, often from the prospective stage right through to graduation. Our systems function as the first window to the institution and how it will serve students. As our systems age and come up for refresh, more schools are undergoing system transformations and re-considering how they work with their technology and their students. This panel will feature leaders in our field who have either recently gone through system transformations, are currently going through, or are about to embark on that journey. They will share reflections on their process and insights into the roller coaster many of us are on. This will be an interactive session sod participants are encouraged to come with their questions.

Darran Fernandez Kate Ross Krista Pearson Beth Cann

D6 – Se doter d’une directive relative au choix d’un prénom, d’un nom et d’un genre pour faciliter l’inclusion et la diversité
Kim Lagueux Dugal, Registraire et directrice Générale, Université de Sherbrooke

L’UdeS est la première université québécoise à disposer d’une directive institutionnelle permettant à ses personnes étudiantes et employées d’utiliser un prénom, un nom ou un genre pour interagir au sein de la communauté universitaire. La mise en place de cette directive a nécessité une étroite collaboration entre plusieurs services, ainsi que la réalisation de nombreuses étapes en amont et en aval de sa mise en vigueur :

• consultation de divers groupes de la communauté universitaire;
• procédures internes de modifications;
•courriels de communications aux personnes étudiantes et employées;
• attestation de modification;
• communications internes aux facultés;
• formation des différents personnels de l’Université.

Enjoy this opportunity to meet with vendors, network with your colleagues and enjoy delicious hors d’oeuvres.

This reception is generously sponsored by

Tuesday June 21, 2022
7:30 am Breakfast Buffet
7:45am Breakfast | ARUCC Update | Indigenous Peoples’ Day Recogniation
Enjoy a hot breakfast while the ARUCC Board provides an update and recognizes National Indigenous Peoples’ Day.

Today’s breakfast and Plenary Session are generously sponsored by


8:55am – 10:00am Morning Welcome from OURA and PLENARY II: Disruption and What We Make of It
Ray Darling, OURA Past President
Michael Rahhal, Actor, Director, Comedian

Michael Rahhal is an actor, director, writer, comedian, and Physical Theater artist. He is also a recovering alcoholic, struggles with depression, and grew up in a household deeply affected by the disease of alcoholism. Michael knows from personal experience that with practice and focus, we can break our negative patterns and train ourselves to see mainly the good, the potential, the positive, in all aspects of our lives. As a result, we each have the capacity to be of service to those around us at home, at work and in our communities. Like the Ancient Greeks, we can recognize the Chaos or the Disruption in our worlds as the source for creative solutions to our problems.

Michael received an MFA in Acting from the National Theater Conservatory, has been a performer and creative director for Blue Man Group since 1998, and has recently worked with Cirque du Soleil as Assistant Stage Director, Designer and Character Coach. He has created, performed, and written multiple comedy shows featured in New York, Chicago, and Los Angeles. He has written and directed theatrical, interactive events for multiple touring music festivals, and has taught at universities and organizations all over the US. Through the principles found in his recovery from alcoholism and depression, Michael has devoted his life to be of service to the world around him. His life experiences and how he has chosen to navigate them thus far uniquely qualify him to give a presentation on “Thriving in a Time of Disruption”. In Michael’s words, “life is a series of disruptions, balance is a series of imbalances, yet every one of us, regardless of our circumstances, has great potential to be of service if we only choose to do so. We must choose to see the chaos as a great resource for inspiration and guidance and ultimately, the opportunity and freedom to thrive.”

Michael Rahhal

10:25AM – 11:25AM E1 – Disruption as a Catalyst for Growth: Group Discussion with Michael Rahhal (In Person Only)
Michael Rahhal, Plenary Speaker

What are examples of day-to-day challenges that “get you down” or make your job more difficult? How much does family history or current personal situation influence how we work through personal challenges or operate in the workplace? How can we better navigate these challenges?

This group discussion centers around how we can shift our perspective about disruptive or challenging experiences, how we can identify opportunities for growth, and the tools we can deploy to help with both productivity and personal happiness. Utilizing focus, meditative practice, mindfulness concepts, compassion exercises, and radical acceptance to navigate the professional and personal challenges of a constantly changing world, we will help build a stronger awareness of situations that can or will present challenges for us as individuals.

Michael Rahhal

E2 – Removing Barriers: Working Together to Support Students with Disabilities through the Petition Process: A U of T Mississauga Collaboration Success Story
Elizabeth Martin, Director of Accessibility Services, University of Toronto Mississauga; Michelle Kraus, Associate Registrar, Academic Standards, Financial Aid & Advising, University of Toronto Mississauga

Presenters will discuss the collaborative initiative undertaken at U of T Mississauga to permit Accessibility staff to view and provide feedback for a student’s petition request. Utilizing a new platform, staff can thoroughly review a student’s request for consideration while ensuring the university meets its statutory responsibility to accommodate students with disabilities in accordance with the guidelines set out by the Ontario Human Rights Commission.

We will discuss:

• The unique challenges students with disabilities experience in postsecondary education
• How staff and resources have been positively impacted by this collaboration
• The online petition process from a staff and student perspective

Michelle Kraus

E3 – How Do Quebec University Students Take Courses at Other Quebec Universities for Credit?
Clara Spadafora, Associate Director, Student Records, McGill University; Annik Gélineau, Assistant Registrar, Université de Montréal

The Quebec Inter-University Transfer Agreement or Autorisation d’études hors établissement (AEHE) allows students registered at any of the province’s universities to take courses, which will count toward a degree at their home university.

Since 2002, Quebec university students have been using a dated interface of the AEHE inter-university transfer system with forms and processes that are basically shells and the student’s personal and academic details must be manually entered for each request. Starting with the Summer 2020 term, students access a newly revamped AEHE inter-university system that is now integrated with the student information systems of all 18 Quebec universities. Students login with their home university credentials and their personal and academic information is pulled in and the process begins.

This session will present an overview of the agreement and the new interface, discuss the use of APIs and the collaborative process that made the enhancement project possible.

Clara Spadafora Annik Gelineau

E4 – File Cabinet for Sale: Is it Realistic to have a 100% Electronic Student Record?
Jolaine Frigault, Team Leader, Registrar’s Office, Université de Montréal

The University of Montreal, with its 45k students and 13 faculties, has undergone the process of transforming all paper forms into online forms and associated online workflows. This session aims to present the various stages of the project, the issues and pitfalls faced in the course of the project, and the points of view of the different stakeholders. We will address such questions as: How did we start this project and what institutional leadership was required? What issues did we encounter being in a decentralized institution? What were the implications for our staff?

Jolaine Frigault

E5 – Money Talks: Approaches to Addressing Student Financial Preparedness in Higher Education
Necia Martins, Associate Registrar, Financial Aid & Services, Wilfrid Laurier University

Tuition and life costs are increasing, but are students prepared to take on this financial responsibility? For many young adults, the cost of participating in post-secondary education is one of their first major financial accountabilities. Financial literacy programs and supports can help students improve the knowledge and confidence in managing their financial obligations. This session includes an overview of literature findings relating to student financial literacy and financial stress, thoughts on the role of financial literacy/financial education in higher education, and practical solutions for institutions to consider.

Necia Martins

E6 – Program and Project Management: A Functional Approach
Emily Rostoks, Director, SIS & Process Optimization, OCAD University

Failing to tailor project management to your institution’s unique needs can unnecessarily stretch limited resources across competing priorities. Through OCAD University examples of small- and medium-sized Student projects, participants at all levels can generate tailoring ideas for their own institutions while respecting data governance principles. This session will include brief overviews of project management and data governance, why the two need to intersect, our approach to program and project management by non-IT staff, the intersect with our data governance team, a review of our project assessment structure, and a detailed look at our standardized project template and communication pieces.

Emily Rostoks

11:45AM – 12:40PM F1 – EDIA Working Group: Birds of a Feather Discussion (In Person Only)
Facilitated by ARUCC Working Group on EDIA

Join your RO colleagues for an EDIA Birds of a Feather session. We’ll facilitate a discussion about your needs and challenges in adopting EDIA practices, and what ARUCC can do to support your current and future efforts.

F2 – (Award) Spring into the Future: Leveraging Technology in Today’s Student Awards Office
Shaun Cavaliere, Assistant Registrar, Student Financial Services, Toronto Metropolitan University

In Fall 2019, Toronto Metropolitan University launched an online awards management system, AwardSpring. The system has streamlined the application process for students, as they are matched to awards and it allows them to be considered for awards by completing one application. AwardSpring facilitates the award administration process for staff and faculty

Sean Cavaliere

F3 – Tools, Tips, & Techniques: How to Develop a SMART Operational Plan that Achieves Results
Jim D’Arcy, Registrar, University of Regina

This session will explore how to develop a department plan that includes SMART goals that can easily support short-term operational needs and a longer-term strategic vision. There are many variations of SMART. For the purposes of this session, SMART will be translated as Specific, Measurable, Attainable, Realistic, and Trackable. At the end of this session, participants will have one or two goals designed to support an operational or personal development plan.

Jim D'Arcy

F4 – Digital Credentialing at McMaster University
Nevine Chawra, Associate Registrar, Systems; Leanne Ruiz, Associate Registrar, Student Services; James Chartrand, Project Manager; David Arnold, Software Architect, McMaster University

The Digital Diplomas’ pilot project at McMaster University was initiated in 2019 for the graduates of the Faculty of Engineering. More than 940 undergraduate engineering, Bachelor of Technology and Computer Science students received the institution’s first-ever cryptographically signed and verifiable digital diplomas in addition to a traditional paper copy. The pilot project marks a first for any Canadian university and solidifies McMaster’s position at the forefront of innovation. 

As the global pandemic began to impact different areas across campus, the Office of the Registrar was challenged to embrace creative and innovative solutions to service delivery. Expanding the Digital Diplomas’ initiative was a key opportunity; we offered all Spring and Fall graduates, in 2020 and 2021, the opportunity to opt-in to receive a verifiable digital copy of their diploma.

McMaster’s digital diplomas provide students with a self-sovereign, independently verifiable credential on the Bitcoin blockchain. The benefits of this for students from countries in turmoil became all too evident when COVID began shutting down work locations around the globe including here in Canada.  With many workplaces closed, students couldn’t access critical documents like diplomas or transcripts. 

McMaster University is a member of the Digital Credential Consortium (DCC) headed by Massachusetts Institute of Technology (MIT) and 11 other leading universities. Other pilot projects are underway at McMaster to explore the new Verifiable Credentials and Distributed Identifiers standards, and without a dependency on blockchain. In this session, you will learn more about McMaster’s journey with digital credentialing, the student’s experience and the technical effort that took place behind the scenes. You will also find out why the University is moving away from blockchains.

Nevine Chawra Leanne Ruiz James Chartrand

F5 – Veille téléphonique et centres d’entraide à l’étude par les pairs: deux projets institutionnels d’appui à la réussite étudiante à l’Université de Sherbrooke
Bénédicte Geay, Conseillère pédagogique, Université de Sherbrooke; Kim Lagueux-Duval, Registraire, Université de Sherbrooke

En place depuis l'automne 2017, la veille téléphonique par les pairs permet aux étudiantes et étudiants des programmes participants de bénéficier à la mi-session d'un échange téléphonique personnalisé avec une ou un étudiant expérimenté ayant complété sa première année dans le même domaine d'études.

Les centres d'entraide à l'étude par les pairs permettent aux étudiants de bénéficier de l'aide bénévole de pairs expérimentés du même domaine d'études afin de les appuyer dans leurs apprentissages académiques:

• contexte, origine et description de l'initiative;
• projet pilote et déploiement;
• faits saillants et bilan.

Benedicte Geay

12:45pm – 1:55pm ARUCC AWARDS LUNCH
Please plan to join your colleagues as we celebrate member contributions to the registrarial community during this Awards Lunch.

Today’s Awards Lunch is generously sponsored by



G1 – Redefining Service Values to Change Culture within the Registrar’s Office
Angelique Saweczko, University Registrar, University of Toronto

Identifying and establishing service values is an excellent team building activity that can improve staff engagement and relationships between units within the office, with students, and campus stakeholders. This session outlines the process that can be used to develop and establish values and highlights an implementation process to action the values and achieve a positive culture change across your organization.

Angelique Saweczko

G2 – MyCreds™ | MesCertif™ - Digital Disruption to Advance International and Domestic Learner Mobility and Reduce Fraud
Moderators: Romesh Vadivel, Assistant Registrar and Director, Service Point, Enrolment Services, McGill University; Charmaine Hack, Vice President, Strategic Enrolment Management, Centennial College;
Panelists: Angela Worth, Assistant Registrar, Learner Records and Reporting, Bow Valley College; Barb Elich, Associate Registrar, Operations, University of Regina; Kathleen Massey, Associate Vice President (Students), Student Affairs, University of Lethbridge; James Murray-Beckman, Chief Operating Officer, Digitary; Grant McMillan, University Registrar, Trinity Western University

Join this session to learn how your counterparts at different institutions are creating new service models and transforming their practices to advance learner mobility and enhance efficiencies using digitization and innovative technology available through MyCreds™ | MesCertif™. This moderated session will provide an update on the National Network supported by a panel of institutional leaders who will share their stories and best practice advice. The presenters will share how they are transforming support of learners across multiple departments and credential types by enhancing their document service delivery and verification practices. MyCreds™ | MesCertif™ is currently supporting millions of learners in Canada and around the world with instantaneous official document and credential sharing with Canadian postsecondary institutions, government, banks and employers. The digital wallet provided to each learner and the subsequent self service supports ensure they can share their official credentials when and where they want on a 24/7 basis, allowing institutions to refocus their efforts on other transformational service initiatives. With the support of government and institutional funding, this new Network powered by Digitary CORE technology is operating at scale across entire provinces with a growth acceleration trajectory that is unmatched. Join us to learn more from your colleagues as they work to meet needs across the learner life cycle, including with microcredentials, digital diplomas, letters, and more.

Romesh Vadivel Charmaine Hack Kathleen Massey James Murray-Beckman Gant McMillan

G3 – Entrer dans le 21e siècle pour la gestion des horaires et des espaces
Jolaine Frigault, chef d'équipe, bureau du registraire, Université de Montréal

À l’UdeM, la production des horaires de cours est effectuée manuellement dans chacune des 13 facultés. Aussi loin que nous pouvons remonter, ce mode de fonctionnement n’a jamais été révisé. Afin de répondre aux besoins des 45 000 étudiants et de résoudre plusieurs problématiques de conflits d’horaires et le manque criant d’espace, l’institution souhaite, dans la foulée d’un projet pilote, optimiser l’utilisation d’outils informatiques afin de centraliser la création d’horaires. Dans cette session, nous vous présenterons les phases du projet, la gouvernance, les enjeux et les défis rencontrés ainsi que le plan de gestion de changement nécessaire pour y arriver.

Jolaine Frigault

G4 – Path to Enrolment – A Student’s Perspective
Alyson Murray, Associate Director, Recruitment, Dalhousie University; Kathryn Tector, Senior Vice President, Strategy and Chief Client Officer, NATIONAL Public Relations

Join Alyson Murray and Kathryn Tector as they walk you through a research project into what students think, feel, and do at each stage of their decision-making process, from awareness and accepting through to planning and arriving. The team at Dalhousie looked at four different segments, looking for similarities and uniqueness: Atlantic Canadians, Ontario West, African Canadian and Indigenous students. The cross disciplinary team involved in the research gained significant insights about attracting and retaining students. We will share lessons learned from the research and how it informed recruitment, marketing, student affairs and collaboration.

Alyson Murray Kathryn Tector

G5 – From Common Practice to SEM Practice: Our Story of Implementing Large-Scale Admission Change
Kathryn Verkerk, Associate Registrar, Student Recruitment & Admissions; Sean McKenna, Director, Business Analysis & Assessment; Mike Peragine, Director, Student Recruitment & Admissions, Simon Fraser University

For the Fall 2019 admission cycle, Simon Fraser University implemented new high school admission requirements. The former admission model had not changed in 12 years and an assessment of how admitted students actually performed in first year was needed. As a result, admission processes and policies changed, the university community learned new requirements, and over 11,000 prospects still needed to apply. This presentation delves into the highs and lows of implementing large-scale change and the impacts to both internal and external stakeholders by focusing on why the former admission model needed to change, how it changed, and what was included in the review and implementation process.

Katryn Verkerk Sean McKenna Mike Peragine

G6 – Thriving, Not Just Surviving Through Change
Norma Rodenburg, Deputy Registrar, University of Alberta

Perhaps Bob Dylan said it best, “Oh the times, they are a changing.” In the Canadian context of registrarial practice, change is the new normal. Sometimes we initiate and lead change initiatives, and sometimes we must react quickly to a change requested of us from an outside body. This session will explore the concept of change management through examples and case studies so that we can thrive through change, not just survive.

Norma Rodenburg

Take advantage of this final opportunity to meet with the 2022 vendors.

H1 – Intro to LEAN in Higher Education
Robyn Parr, University Registrar, Toronto Metropolitan University

Lean is a system of organization principles to maximize value and eliminate waste. Join a Lean Six Sigma Yellow Belt in a fun and interactive Lego experience to learn the fundamentals of Lean and get you thinking about its application in higher education.

Robyn Parr

H2 – All [On]board! A Step-by-Step Guide to Effective Employee Onboarding
Bianca Marryshow, Manager of Student Financial Assistance, Toronto Metropolitan University

Most Human Resources representatives and employers do not spend enough time onboarding their new hires. According to the Wynhurst Group, 22% of employee turnover happens within the first 45 days of employment due to ineffective employee onboarding. As a result, we experience loss of productivity, time, & resources, and miss the opportunity to form meaningful relationships and strengthen our employee retention. So how can organizations achieve better onboarding results?

In this interactive discussion, we will define onboarding for what it really is, and dispel the myths around onboarding being synonymous with orientation. Drawing on success strategies from accelerating transitions expert Michael D. Watkins, and LinkedIn Talent Solutions learnings on effective employee recruitment and retention, attendees will be guided on a transformative journey of reflection, teachings, and learnings. A tangible six-step strategy for effective employee onboarding will be offered for participants to immediately implement within their own organizations.

By the end of this session, attendees will be more familiar with onboarding as an integral organizational process. Most importantly, they will understand how effective employee onboarding can – and should – lend itself to transforming employee development best practices.

Bianca Marryshow

H3 – Do, or Do Not...There is No Try: Comprehensive Undergraduate Admissions
Sam Saini, Associate Registrar & Director, Undergraduate Admissions and Student Recruitment; Paola Baca, Associate Director, Undergraduate Admissions, University of British Columbia

Starting in 2019, the University of British Columbia introduced a new admissions academic assessment methodology that considers all Grade 11 and Grade 12 courses students presents, including consideration of breadth, rigour, and relevancy of coursework. This presentation is a sequel to the 2018 ARUCC presentation: “Comprehensive Undergraduate Admissions II: The Transcript Strikes Back” to report back on our first admissions cycle using a more comprehensive admissions assessment process. This presentation will review the implementation of a broader academic assessment, lessons learned, and reflections on preliminary findings.

Sam Saini Paola Baca

H4 – International Students, Testing, and Admissions: What’s Next?
Melissa Padfield, Vice-Provost and University Registrar, University of Alberta; Aaron Andersen, Director of International Recruitment, University of British Columbia; Scott Smith, Director of International Higher Education, College Board; Terry Godwaldt, Director of Advanced Placement, College Board; Ryan Sullivan, Associate Vice President, Enrolment Management, St. Thomas University

A pandemic, virtual outreach, social unrest, flexible admissions requirements, scramble for visas: Recruiting and admitting international students may never be the same. The question on our collective minds is: what’s next? This session will present timely updates and trends, including recent findings on international student preferences from the College Board, what is ahead for testing, and learnings from university leaders on current challenges and opportunities in the arena of global student recruitment. Insights on international student behavior, including admissions testing, will also be shared by an interactive panel representing a diverse group of institutions.

Melissa Padfield Aaron Andersen Scott Smith Ryan Sullivan

H5 – Counteract Fraudulent Documents by Sampling
Annik Gélineau, Associate Registrar, Université de Montréal

After allowing students to upload documents requested after submitting their application for admission, UdeM chose not to ask all the newly admitted students to hand over the original version of the uploaded documents but to sample a segment of the admitted or enrolled student population. This session’s goal is to present the processes undertaken and the challenges we faced through the implementation, looking particularly at the student experience and the expectations of the university’s leadership.

Annik Gelineau

H6 – Ma carte U deS : multifonctions, multipartenaires
Kim Lagueux Dugal, Registraire; Sonia Duplessis, Directrice de la section Centre de services en remplacement, Université de Sherbrooke

Depuis l’automne 2004, l’Université de Sherbrooke offre un programme de libre accès au transport en commun pour ses étudiantes et étudiants. Une entente est également intervenue pour faciliter le transport du personnel employé. Depuis 2018, l’Université de Sherbrooke et la Société de transport de Sherbrooke utilisent la même technologie induite dans une carte étudiante partagée. Misant sur cette réussite, la carte sert également d’accès aux locaux de l’Université (incluant les résidences étudiantes), d’accès au transport en commun interurbain Sherbrooke-Montréal (personnel employé), d’accès au Centre sportif, d’accès aux évènements sportifs, d’identification électronique pour les services de la coopérative (livres, impressions, cafétéria), etc. En discutant des possibilités de développements futurs et des enjeux de la carte étudiante et employée, l’Université de Sherbrooke veut partager son expérience et enrichir les discussions avec les initiatives des autres universités présentes à l’atelier.

4:45pm – 6:00pm

Enjoy delicious hors d’oeuvres and time to network with your registrarial colleagues at this final reception of the 2022 Conference.

Today’s reception is sponsored by:

College Board

Wednesday, June 22, 2022
7:30am – 8:30am Breakfast Buffet
Christine Johns, PCCAT Chair; Melissa Padfield, ARUCC Vice President
9:00am – 10:00am

Dr. James Makokis and Anthony Johnson, the first Two-Spirit Indigenous couple to win The Amazing Race Canada

Dr. James Makokis and Anthony Johnson are the first Two-Spirit indigenous couple to compete in the gruelling cross-Canada competition known as The Amazing Race Canada. As Team Ahkameyimok (in Cree: never give up), they emerged as the winners of the Season 7 race and received national attention not only for winning, but for confronting stereotypes and homophobia, and raising awareness of issues faced by the 2SLGBTQQIA+ and Indigenous communities.

Both Johnson and Makokis lived in segregated and marginalized First Nation communities that were deprived of access to social programming, equal education, and limited economic opportunities. Identifying as Two-Spirit at a young age, they each experienced segregation and bullying from their own community members. Growing up, they each had to tap into “Ahkameyimok” every single day.

They speak regularly to groups throughout Canada, sharing stories of their experience on The Amazing Race Canada while continuing to raise awareness and advocate for Indigenous and 2SLGBTQQIA+ individuals.

10:00am – 10:20am REFRESHMENT BREAK

J1 – Collecting Equity Data Since 2019: What Have We Learned?
Robyn Parr, University Registrar, Toronto Metropolitan University

Toronto Metropolitan University first started asking students (as well as faculty and staff) in 2019 to participate in the Diversity Self-ID. This was a way of learning where we are in terms of equity, diversity and inclusion and building the path to where we want to be. This session will serve to share lessons learned, barriers we've overcome, what we've done with the data and how we're moving forward in the Registrar's Office. Come to engage in conversation and hear how asking these important questions supports better outcomes for student equity groups.

Robyn Parr

J2 – Collaboration to Achieve Global Mobility
Michael Sessa, President & CEO, PESC

With PESC Approved Standards, EdExchange and GEO Code, PESC and its user community are ready to connect globally to all digital stakeholders worldwide. Digital connectivity between stakeholders (government agencies, Ministries of Education, departments, vendors, universities, colleges, hubs, application centers, among many others) is the key factor that drives data portability and mobility. Digital connectivity is achieved using many different types of standards in many different languages. No single standard can serve all the various needs of education, but together we can achieve digital connectivity in support of global mobility.

Michael Sessa

J3 – Roundtable – Making a Big Impact with Small Resources (In Person Only)
Facilitator: Julie Green, Registrar, University of King’s College, and ARUCC President

If you are a small institution or a smaller campus or faculty looking for inspiration, come hear how some similar-sized institutions have successfully managed significant projects, implementations etc. with relatively limited resources. You’ll have an opportunity to share your own success stories and learn from the experiences of others.

Julie Green

J4 – Contrer la fraude par l’échantillonnage
Annik Gélineau, Registraire adjoint, Université de Montréal

Après avoir permis aux candidats de téléverser leurs documents à l’admission, l’UdeM a choisi d’échantillonner les étudiants à qui elle exige de voir les documents originaux. Ainsi, seul un segment des nouveaux étudiants admis et inscrits doit fournir leurs documents originaux. L’objectif de la séance est de présenter le processus par lequel nous avons établi l’échantillon, en présentant les phases d’implantation du projet et les défis rencontrés et en tenant compte des attentes des étudiants et de la direction de l’Université.

Annik Gelineau

J5 – Roundtable – Financial Aid and Student Awards (In Person Only)
Facilitator: Pam Goodwin, Associate Director, Student Awards and Financial Aid (Acting) Dalhousie University

Join us for this interactive discussion that targets current issues related to higher education financial aid and student awards. Come prepared to share ideas both within small group discussions and among the larger group. Session registrants will have an opportunity to provide input on content prior to the Conference.

J6 – Mindfulness Matters
Jeremy Finkelstein, Registered Psychotherapist and Founder, Mindful Living

Living with high levels of sustained stress can have a serious impact on both our physical and psychological health. Practicing mindfulness can help individuals better manage stress and build their resilience. Jon Kabat-Zinn, Founder of the Mindfulness-Based Stress Reduction program at the University of Massachusetts, defines mindfulness as “awareness that arises through paying attention, on purpose, in the present moment, non-judgmentally.” This presentation will highlight the science of mindfulness and the associated benefits; provide participants with an opportunity to engage in different mindfulness practices; and outline strategies for incorporating mindfulness into daily life.

Jeremy Finkelstein

11:15am – 11:30am MOVE TO NEXT SESSION

K1 – REPEAT SESSION Increasing the Value and Influence of the Role of the Registrar: Lessons from Across the Sector and on Campuses
Joe Stokes, University Registrar, Adjunct Professor – Faculty of Education, Ontario Tech University; Ray Darling, University Registrar, University of Guelph

The Ontario university registrars recently reviewed the provincial registrarial governance structure, and their alignment with various stakeholder groups in Ontario, including, but not limited to, the Ontario University Registrars’ Association (OURA), Council of Ontario Universities, and the Ontario University Council on Admissions. The goal of the review was to coordinate fragmented registrarial committees and groups to better support universities, the Council of Ontario Universities, and government. At the same time, individual registrars’ offices across Ontario have been reviewing their own structure within the institution with the same goal of increasing their value and influence on campus. This presentation will focus on the outcomes and the road ahead for OURA and on the evolution of select Registrars’ Offices across Canada.

Joe Stokes Kay Darling

K2 – Transfer Patterns of Seneca’s Business Students: Student Profile and Academic Success at Toronto Universities
Ursula McCloy, Director of Research, Centre for Research in Student Mobility, Seneca College; Kevin du Manoir, Manager of Admission Data Analysis and Reporting, Toronto Metropolitan University; Stephen Childs, Manager, Business Transformation, Data and Reporting, York University

Seneca College has had long-standing partnerships with its neighbouring universities, Toronto Metropolitan (formerly Ryerson U) and York, encompassing an estimated 40-50 years. This study, using administrative databases, tracked the mobility patterns of Seneca’s business students who transferred between Seneca, York or Toronto Metropolitan, in either direction, during the years 2012 to 2017. Results showed that key drivers of student success (GPA and retention) post-transfer include a student’s GPA prior to transfer and math assessment scores at Seneca, regardless of pathway (university to college or college to university). The study findings can be used both to inform existing transfer agreements and to help support transfer students.

Ursula McCloy Kevin du Manoir

K3 – Admitting Refugees Through Alternative Pathway Policies in Respect of UNESCO Qualification-Recognition Conventions
Michael Ringuette, Coordinator, Canadian Information Centre for International Credentials (CICIC), Council of Ministers of Education, Canada (CMEC); Kevin Kamal, Director, Institutional Client Relations, World Education Services (WES); Andrée Ménard, World University Service of Canada ; Grant McMillan, University Registrar, Trinity Western University

In 2016, Canada had the second-highest rate of refugee resettlement in the world, admitting 46,700 refugees. The recognition of qualifications held by refugees, including interrupted studies, becomes critical to facilitate their settlement in Canada, in pursuing postsecondary studies and employment.

Michael Ringuette Kevin Kamal Andree Menard Gant McMillan

K4 – REPEAT SESSION MyCreds™ | MesCertif™ - Digital Disruption to Advance International and Domestic Learner Mobility and Reduce Fraud
Moderators: Romesh Vadivel, Assistant Registrar and Director, Service Point, Enrolment Services, McGill University; Charmaine Hack, Vice President, Strategic Enrolment Management, Centennial College;
Panelists: Shawna Garrett, President & CEO, EduNova; James Murray-Beckman, Chief Operating Officer, Digitary; Jim D'Arcy, Registrar, University of Regina; Kendra Fuglerud, Assistant Registrar, Curriculum and Student Records, University of Lethbridge

Join this session to learn how your counterparts at different institutions are creating new service models and transforming their practices to advance learner mobility and enhance efficiencies using digitization and innovative technology available through MyCreds™ | MesCertif™. This moderated session will provide an update on the National Network supported by a panel of institutional leaders who will share their stories and best practice advice. The presenters will share how they are transforming support of learners across multiple departments and credential types by enhancing their document service delivery and verification practices. MyCreds™ | MesCertif™ is currently supporting millions of learners in Canada and around the world with instantaneous official document and credential sharing with Canadian postsecondary institutions, government, banks and employers. The digital wallet provided to each learner and the subsequent self service supports ensure they can share their official credentials when and where they want on a 24/7 basis, allowing institutions to refocus their efforts on other transformational service initiatives. With the support of government and institutional funding, this new Network powered by Digitary CORE technology is operating at scale across entire provinces with a growth acceleration trajectory that is unmatched. Join us to learn more from your colleagues as they work to meet needs across the learner life cycle, including with microcredentials, digital diplomas, letters, and more.

Romesh Vadivel Charmaine Hack Shawna Garett James Murray-Beckman Jim D'Arcy Kendra Fuglerud

K5 – The Road Forward: Reclaiming Collaboration from the Command and Control of COVID
Julie Green, Registrar, University of King’s College, and ARUCC President; Melissa Padfield, Vice-Provost and University Registrar, University of Alberta

The COVID pandemic created a space for decisive action and quick change, the likes of which higher education has never known before. In the wake of this intoxicating pace we are experiencing damage to the collegial and collaborative decision-making models that are the hallmark of higher education. Using lessons from ARUCC and our home institutions this session explores how we can move our organizations forward to more collaborative decision making while retaining the best aspects of the recent era.

Julie Green Melissa Padfield

K6 – When Revitalization Becomes Reinvention
Chris Brunskill, Assistant Registrar, Admissions, Wilfrid Laurier University

At ARUCC 2018, Julie Hummel & Chris Brunskill presented on Laurier's journey to revitalize the Admissions office. In the years since, Admissions doubled down on positive change – just in time for a global pandemic. But, instead of derailing the trajectory, past successes paid dividends and the pace of change accelerated. Staff structures, job descriptions, partnerships, processes, and technology have continued to evolve, making the current Admission's office nearly unrecognizable from just a few years ago. Join us as we share our continued journey through revitalization and set the stage for the reinvention that is yet to come.

Chris Brunskill Julie Hummel

12:30pm ARUCC conference concludes.



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